CareSol RCM Privacy Policy
At CareSol RCM, based in Branchburg, New Jersey, we are committed to protecting your privacy and handling your personal and Protected Health Information (PHI) with the highest level of security.
1. Information We Collect
We collect information through our client practices, our website, and related billing and administrative services:
- Personal Information: Full name, date of birth, address, phone number, email, and emergency contacts.
- Health Information (PHI): Medical history, diagnosis, treatments, medications, lab results, insurance details, and clinical notes shared by partner healthcare providers for billing purposes.
- Technical Data: IP address, browser type, device info, and login activity.
2. How We Use Your Information
We use the collected data strictly for:
- Processing medical billing, coding, and insurance claims on behalf of our provider partners.
- Verifying insurance eligibility and managing prior authorizations.
- Improving revenue cycle operations and communicating with providers and payers.
- Meeting legal and regulatory requirements.
Note: We do not sell or rent your personal or medical information.
3. Data Protection & Secure Cloud Infrastructure
Your data is managed using secure, HIPAA-compliant systems, ensuring full administrative, technical, and physical safeguards:
- End-to-end encryption (data in transit and at rest).
- Role-based access controls and secure authentication.
- Continuous security monitoring, firewalls, and automatic backups.
- Full compliance via Business Associate Agreements (BAAs) with technology and cloud providers.
4. Legal Compliance
CareSol RCM operates in full compliance with federal and state privacy laws, including:
- Health Insurance Portability and Accountability Act (HIPAA).
- Health Information Technology for Economic and Clinical Health Act (HITECH).
- New Jersey State privacy and medical record protection laws.
5. How We Share Information
We only share your information as permitted by law with:
- Healthcare providers involved in your treatment.
- Insurance companies for billing and payment processing.
- Clearinghouses, laboratories, and authorized business associates.
- Law enforcement or public health authorities when legally required.
6. Mobile Information Privacy: “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
7. Your Patient Rights & Data Retention
You have the right to access your medical records, request corrections, restrict certain disclosures, and file a complaint if you believe your privacy has been violated.
We retain records in accordance with federal and New Jersey state laws. Once the retention period expires, data is securely destroyed.
8. Breach Notification
In the unlikely event of a data breach involving PHI, CareSol RCM will promptly notify affected individuals and regulatory authorities in compliance with HIPAA guidelines.
9. Contact Us
If you have any questions regarding this Privacy Policy or your rights, please contact:
- Company Name: CareSol RCM LLC
- Location: 971 US Highway 202N, Ste R, Branchburg, New Jersey 08876
- Phone: +1 (908) 366-1784
- Email: info@getcaresolrcm.com
